| Experiencing difficulties ?
The Online training site is NOT under the control of Pine Tree
Council but is maintained by the National Council, BSA.
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Check out National's FAQ
(Frequently Asked Questions) page.
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For additional help please call the BSA's National Web Help Desk at 1-800-627-3025
or 1-972-580-2267 or send email to myscouting@netbsa.org
or myscouting@scouting.org.
Include your user name and contact information. Please include your council
name and headquarters city. Representatives are available between 7 a.m.
(CT) and 7 p.m. (CT) Monday through Friday. You will receive a response
by the close of business on the day following your inquiry.
A few individuals have indicated that they are having difficulties
with the online training site.
I experimented with the site - and this was my experience:
1 - I usually use Firefox as my web browser but Internet Rechartering
and Internet Advancement require Internet Explorer so I started there.
I was not able to create an account - it kept telling me the verification
code was wrong. I was using Internet Explorer 6. I went back
to Firefox and was able to create the account although it did take two
tries.
2 - I received the confirmation email and set my password without any
difficulty.
3 - I was able to get in and see the list of courses - I have not yet
had time to try to take a course.
4 - I was also able to login using Safari 4 (Windows version) and Google
Chrome browsers.
5 - Their site does state: "For best performance, use Internet Explorer
7.0 & above or FireFox 3.0 & above."
One leader wrote:
I was using the latest version of Internet Explorer for Windows 7 with
no luck. I downloaded and am now using Mozilla Firefox and everything
is working normally. Also, as an FYI, the training modules do not
work well at all with I.E. but work fine with Firefox.
Thanks
Eric |
